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Handle Difficult People
4 Ways to Handle Difficult People Effectively
There always seems to be at least that one person who knows just how to rub you off the wrong way. It could be a colleague, a client or even someone you know in your personal life. So how do handle difficult people and prevent a problematic situation from becoming explosive? Dealing with difficult behaviour […]
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Emotional Intelligence (EQ)
Realising the True Power of Emotional Intelligence (EQ)
Emotional Intelligence (EQ) is fast-becoming one of the most important and powerful attributes for administrative professionals. It’s a common buzzword which has a significant impact on all facets of our lives, but more so in the workplace. Back in the day, people were solely judged on their IQ. But the world has changed and the […]
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Work Smarter Not Harder
Learn from the Pros how to “Work Smarter and Not Harder” at PACSA 2018
You’ve probably heard the popular saying“work smarter and not harder” countless times. Yet we are all probably guilty of falling into this trap over and over again, as we get pulled in a million different directions and battle to prioritise our workload and systematically work through it. So does that mean that we’re always going […]
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Humility
Humility: A key attribute that PAs sometimes forget – by Adam Fidler
I was having a conversation very recently with a former – and highly successful – PA to the CEO of a high-profile FTSE100 firm, and we got on to talking about why she had been promoted to the role of the CEO’s PA, amongst many other highly competent Assistants. ‘I asked my boss,’ she said, […]
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