The Exceptional Receptionist Development Programme – CBM Training
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Skills Programmes

CBM Training offers a series of skills programmes, fully aligned to a bundle of related Unit Standards for a particular learnership. Delegates attending these courses will be able to complete a Portfolio of Evidence (PoE) for each Unit Standard of the Skills Programme which, when assessed and found competent, will earn credits that can accumulate towards a SETA qualification.
Exceptional Receptionist Skills Programme

The Exceptional Receptionist Development Programme

As a receptionist, you are the face of your company. You are the first person that clients, customers and suppliers will meet, so the impression you make will influence their opinion of your company’s professionalism and the way it does business. You are so much more than just the person who answers the telephone and operates the switchboard. You are a brand ambassador, a first impression and a representation of the professionalism of every staff member employed at your organisation.

This intensive, multi-module, 6-day Exceptional Receptionist Skills Programme is designed to train, develop and refine reception and front-desk skills. Through a process of intense training, workplace experience and evidence collection, this program will take you from receptionist to front of house superstar!

This skills program encompasses 5 Unit Standards – and once you have completed the training and been deemed competent after your assessments, you will receive 21 credits towards the nationally recognised Business Administration Level 3 qualification.

Unit Standards Addressed in this Programme:
9960 – Communicate Verbally and Non-Verbally in the Workplace (8 credits)
7177 – Attend to Customer Enquiries Face-to-Face and on the Telephone in a Banking Environment (4 credits)
13928 – Monitor and Control the Reception Area (4 credits)
13930 – Monitor and Control the Receiving and Satisfaction of Visitors (4 credits)
7796 – Maintain a Secure Working Environment (1 credit)

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Dates

TBC

Duration

6 Days

Price R12,750.00 excl. 15% VAT

R12,750.00 excl. 15% VAT

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