The Secretarial Development Skills Programme – CBM Training

Skills Programmes

CBM Training offers a series of skills programmes, fully aligned to a bundle of related Unit Standards for a particular learnership. Delegates attending these courses will be able to complete a Portfolio of Evidence (PoE) for each Unit Standard of the Skills Programme which, when assessed and found competent, will earn credits that can accumulate towards a SETA qualification.
Secretarial Skills Programme

The Secretarial Development Skills Programme

Professional secretaries are indispensable to their managers. They are the tireless organisers, the professional communicators and the quintessential assistants that ensure that everything is done just right and that their manager’s requirements are met and their expectations are exceeded.

This intensive multi-module 8-day Secretarial Skills Programme has been specifically designed to focus on 3 key areas of the secretarial role:

  • Communicating professionally in the workplace
  • Preparing for and coordinating meetings
  • Practical business writing skills.

Through a process of intense training, workplace experience and evidence collection, this programme will develop your secretarial competencies and place you on the career path to become an executive assistant!

This skills programme encompasses 5 Unit Standards – and once you have completed the training and been deemed competent after your assessments, you will receive 24 credits towards the nationally recognised Business Administration Level 3 qualification.

Unit Standards Addressed in this Programme:
9960 – Communicate Verbally and Non-Verbally in the Workplace (8 credits)
7177 – Attend to Customer Enquiries Face-to-Face and on the Telephone in a Banking Environment (4 credits)
13928 – Monitor and Control the Reception Area (4 credits)
13930 – Monitor and Control the Receiving and Satisfaction of Visitors (4 credits)
7796 – Maintain a Secure Working Environment (1 credit)






8 Days

Price R17,000.00 excl. 15% VAT

R17,000.00 excl. 15% VAT

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