Onsite Business CoursesCBM Training offers a range of onsite courses for larger groups of delegates. These courses are run at a time and place that best suit your company’s requirements.
Call Centre Programme
Call Centre employees often face situations that require skills and knowledge to effectively overcome objections and irate, difficult clients.
The Call Centre Programme is a two-to-three day programme designed to equip new or relatively inexperienced call centre agents with a sound practical knowledge of the processes and skills needed in effective call centres.