Powerful Proven Debt Collecting Techniques

Collections staff need to continually improve if they are to stand a chance of meeting their collection targets. This intensive 1 day Powerful Proven Debt Collecting Techniques course, with an experienced collections specialist, will demonstrate the latest strategies to collect outstanding debts while maintaining a positive customer relationship. Delegates will discuss different strategies, techniques and systems that the debtor’s team can use to maximise their collections, and even turn around slow or delinquent debtors.

Your comprehensive programme includes:

– Keeping customer service front of mind while collecting debt via telephone
– Ways to prepare thoroughly for the collections call prior to picking up the phone
– Employing each of the key elements that make up a successful collections call
– Using firm but polite telephone mannerisms to improve debt collection success rates
– Applying proven techniques to establish and build a positive relationship with the debtor
– Creating supporting documentation to establish your right to payment priority
– Matching your collection approach to your established debtor’s personality type
– Discovering some new creative ways to secure payment commitment
– Practising and working with the proven collecting “ladder of success”
– Understanding the laws and ethics governing debt collection in South Africa

Do you have 8 or more delegates and want to run this course Onsite?

Click here to request a quote and get more information about our onsite training.