Future Skills for 21st Century Secretaries and PAs – CBM Training
Business Courses

Secretarial Skills Courses

CBM Training provides a range of Administrative and Secretarial Skills Courses for Secretaries, PA’s and administrators which are designed to increase productivity and improve organisational skills. Our courses offer practical exercises paired with best practice and industry knowledge which focus on equipping delegates with tools to allow top efficiency and success in their day-to-day work lives.

Future Skills for 21st Century Secretaries

Future Skills for 21st Century Secretaries and PAs

The fourth industrial revolution is underway and it will have an impact on the jobs that we do, and the skills that we need to perform them. Every wave of new technologies creates more jobs but also changes the way that current jobs are performed. Your continued success depends on your ability to embrace new technology and to adapt to an ever-changing working environment.

This 2-day programme will unpack what the future holds, and how the Secretarial role will develop over the next 10 years. It will also equip you with a host of practical skills and techniques that will enable you to provide critical support to your manager and team and ensure that you future-proof your career by adapting to the changes happening around you.

In your role, your ability to learn and adapt to change will enable you to thrive in the ever-changing business environment. By attending this event, you will avoid being left behind and will keep your skills and experiences relevant, ensuring that you stay ahead of the curve.

Your comprehensive programme includes:

– Understanding the 4th Industrial Revolution and the impact that issues like “Big Data” and “Automation” will have on the skills you need to fulfil your role
– Identifying the most important skills that you should focus on developing which will help you to “future-proof” your career and position
– Looking at the impact of flexible working environments, and how you can be effective in your role even if your executive is working remotely, without having to work 24 hours a day
– Handling critical conversations across borders and cultures successfully using emotional intelligence to achieve your desired outcomes and ensure your professional success
– Exploring new technological and IT skills that you need to master to enable you to adapt to the virtual world of the future
– Highlighting the key collaborative, creative and critical thinking “21st Century” Skills you need to be competent in to survive and flourish in the workplace of the future
– Building stable, emotionally intelligent relationships and networks to ensure better teamwork with your boss and colleagues at work

Do you have 8 or more delegates and want to run this course Onsite?

Click here to request a quote and get more information about our onsite training.

Association for Office Professionals of South AfricaProfessional Members of OPSA (Association for Office Professionals of South Africa) will receive a 5% discount for this course.

Contact us on (011) 454 5505 or email info@cbm-training.co.za to claim your discount. Terms and Conditions apply.

To find out more about OPSA and how you can become a Professional Member, visit www.opsa.org.za for more information.




7-8 April 2020 (JHB), 20-21 April 2020 (DBN), 23-24 April 2020 (CPT)


2 Days


Cape Town, Durban, Johannesburg


Corporate Conference Centre (Dowerglen), Belmont Square Conference Centre (Cape Town), Square Boutique Hotel (Umhlanga)

Price R6,575.00 excl. 15% VAT

R6,575.00 excl. 15% VAT


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