Dealing with Difficult People - CBM Training - Soft Skills Courses

Soft Skills Courses

CBM Training provides a range of Soft Skills Courses, both publicly and as onsite training solutions. Our courses are delivered by a faculty of highly qualified consultants who are not merely lecturers but rather specialists consulting in their particular field. They have greater insight into the market and a fuller understanding of delegate soft skill needs and deliver courses which are practical in nature and extremely relevant to the current market.
Dealing with Difficult People

Dealing with Difficult People

* Aligned to Unit Standard 9533 (3 credits) in the Business Administration Level 3 Qualification.
The Unit Standard Assessment is optional and charged at an additional fee of R 1, 450 Ex VAT per delegate.

Irate customers, prickly colleagues and meddlesome managers are just some of the difficult people we will all have to deal with in our careers. These people can be uncooperative, uncommunicative, uncompromising, and often, just plain unpleasant to work with. No matter who it comes from, the stress that dealing with difficult people causes can really hurt – even to the point that it affects productivity through illness and absenteeism.

Our 1 Day “Dealing with Difficult People” programme will equip you with the skills needed to deal with all types of difficult people. Eye-opening case studies and practical suggestions will demonstrate how you can better deal with volatile situations and prevent these from affecting your performance and causing you unnecessary stress.

Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your co-workers with greater confidence.

Your comprehensive programme includes:

– Identifying the most common types of difficult people you will encounter in the workplace and develop an action plan for how to handle each type, leading to a happier working environment
– Understanding the current relationships in your life and identifying ways in which you can improve the “not so good” relationships which may be causing you unnecessary stress
– Developing a better understanding of yourself and how your perceptions impact the way in which you deal with others
– Learning a variety of new communication skills which you can implement immediately to help you build better rapport with your colleagues
– Identifying the most common conflict situations which occur in the workplace so that you are better prepared to deal with them
– Examining the conflict-handling framework and how you can apply it to successfully resolve any conflict situation
– Understanding why difficult conversations are necessary if you want to be successful
– Learning the practical steps that you can follow to handle difficult conversations in a professional manner, giving you the best chance of a successful outcome

Do you have 8 or more delegates and want to run this course Onsite?

Click here to request a quote and get more information about our onsite training.



2 March 2020 (JHB), 4 March 2020 (DBN), 2 April 2020 (CPT)


1 Day


Cape Town, Durban, Johannesburg


Corporate Conference Centre (Dowerglen), The Peninsula Hotel (Cape Town), Square Boutique Hotel (Umhlanga)

Price R4,450.00R5,900.00 excl. 15% VAT

R4,450.00R5,900.00 excl. 15% VAT


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