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X-WR-CALDESC:Events for CBM Training
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TZID:Africa/Johannesburg
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TZOFFSETFROM:+0200
TZOFFSETTO:+0200
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250624T070000
DTEND;TZID=Africa/Johannesburg:20250624T160000
DTSTAMP:20260526T094919
CREATED:20241011T151908Z
LAST-MODIFIED:20250127T183840Z
UID:100644-1750748400-1750780800@cbmtraining.co.za
SUMMARY:LEVEL 2 AI Masterclass for PR and Communications Teams
DESCRIPTION:This advanced masterclass is designed to equip experienced PR and communications professionals with in-depth knowledge of advanced AI applications in their field. Participants will discover how AI can transform PR activities\, from media monitoring to content creation\, significantly increasing efficiency and productivity. \nThe course will also provide socio-economic insights\, particularly in the context of South Africa\, and introduce practical AI tools that can revolutionize PR tasks\, making processes that used to take days or weeks achievable in minutes. \nCourse Objectives\n\nUnderstand the role of AI in PR: Gain insights into how AI is reshaping the PR industry.\nExplore advanced AI tools and technologies: Familiarize yourself with cutting-edge AI tools that can revolutionize PR processes.\nImplement AI-driven strategies: Learn how to leverage AI for strategic decision-making and long-term planning.\nOptimize PR processes: Discover how AI can streamline and enhance various PR activities.\nAnalyse real-world case studies: Understand practical examples of advanced AI applications in PR that showcase significant time and cost savings.\n\nWho Should Attend?\nPR Managers\, Senior PR Professionals\, PR Consultants\, Corporate Communications Teams
URL:https://cbmtraining.co.za/event/level-2-ai-masterclass-for-pr-and-communications-teams/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250603T080000
DTEND;TZID=Africa/Johannesburg:20250603T170000
DTSTAMP:20260526T094919
CREATED:20241203T000746Z
LAST-MODIFIED:20250125T135156Z
UID:100912-1748937600-1748970000@cbmtraining.co.za
SUMMARY:Meeting & Minute Taking
DESCRIPTION:
URL:https://cbmtraining.co.za/event/meeting-minute-taking/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250521T080000
DTEND;TZID=Africa/Johannesburg:20250522T170000
DTSTAMP:20260526T094919
CREATED:20241203T004122Z
LAST-MODIFIED:20241203T004122Z
UID:100922-1747814400-1747933200@cbmtraining.co.za
SUMMARY:Microsoft Excel-Advanced
DESCRIPTION:
URL:https://cbmtraining.co.za/event/microsoft-excel-advanced/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250521T070000
DTEND;TZID=Africa/Johannesburg:20250522T160000
DTSTAMP:20260526T094919
CREATED:20241011T152434Z
LAST-MODIFIED:20250125T135425Z
UID:100648-1747810800-1747929600@cbmtraining.co.za
SUMMARY:LEVEL 1 Management AI Masterclass for PR and Communications Teams
DESCRIPTION:This introductory masterclass is designed to equip experienced PR and communications professionals with a foundational knowledge of AI and its applications in their field. Participants will discover how AI can transform PR activities\, from media monitoring to content creation\, significantly increasing efficiency and productivity. \nThe course will also provide socio-economic insights\, particularly in the context of South Africa\, and introduce practical AI tools that can revolutionize PR tasks\, making processes that used to take days or weeks achievable in minutes. \nCourse Objectives\n\nUnderstand the macro and socio-economic impact of AI: Gain insights into digital transformation\, inclusion\, and the challenges and opportunities of AI in South Africa.\nLearn the basics of AI in procurement: Understand how AI can be applied to various procurement activities to enhance efficiency.\nIdentify essential AI tools and technologies: Familiarize with key AI tools that can revolutionize procurement processes.\nImplement basic AI-driven procurement strategies: Learn how to integrate AI into procurement processes for rapid and improved results.\nAnalyse introductory real-world case studies: Understand practical examples of AI applications in procurement that showcase significant time and cost savings.\n\nWho Should Attend?\nExperienced PR Professionals\, Communications Managers\, PR Consultants\, Corporate Communications Teams\, Marketing Communications Specialists
URL:https://cbmtraining.co.za/event/level-1-management-ai-masterclass-for-pr-and-communications-teams/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250515T080000
DTEND;TZID=Africa/Johannesburg:20250516T170000
DTSTAMP:20260526T094919
CREATED:20241202T235221Z
LAST-MODIFIED:20250125T135043Z
UID:100902-1747296000-1747414800@cbmtraining.co.za
SUMMARY:Future Skills for Secretaries & PAs
DESCRIPTION:
URL:https://cbmtraining.co.za/event/future-skills-for-secretaries-pas/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250416T070000
DTEND;TZID=Africa/Johannesburg:20250416T160000
DTSTAMP:20260526T094919
CREATED:20241011T151056Z
LAST-MODIFIED:20250125T131331Z
UID:100641-1744786800-1744819200@cbmtraining.co.za
SUMMARY:Performance Management
DESCRIPTION:Effectively managing the performance of your team is a lot more than periodically explaining goals\, measuring statistics and doing annual performance evaluations or ticking boxes from time to time. It is mainly about collaboration and teamwork for mutual success. \nSuccessful performance management is an ongoing\, continuous process\, where employees and managers work together to ensure that goals and objectives are achieved and an employee’s contribution to the organization is not only beneficial but measurable. If done appropriately\, performance management can ensure your team members’ willing\, goal-directed contribution. \nThis intensive Everyday Performance Management that Works 1-day program will give managers the tools they need to manage their staff in a way that results in a willing and results-driven team. It is run by an experienced and expert facilitator\, using practical input\, discussion\, case studies and exercises. \nAccredited Course: Aligned to Unit Standard 13912 (5 credits) in the Business\nAdministration Level 4 and Generic Management Level 3 Qualifications. \nWho Should Attend?\nDepartment Heads\, Managers\, Supervisors\, Team Leaders\, Directors\, HR Personnel\, Senior Managers\, General Managers. \n“A well-presented course that highlighted the importance and impact of continuous on performance management. This course has taught me valuable techniques that will help to improve my team’s motivation and productivity \n— Cost Accountant\, RCL Foods
URL:https://cbmtraining.co.za/event/performance-management/
CATEGORIES:MANAGEMENT COURSES
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250414T080000
DTEND;TZID=Africa/Johannesburg:20250415T170000
DTSTAMP:20260526T094919
CREATED:20241202T233415Z
LAST-MODIFIED:20241202T233415Z
UID:100882-1744617600-1744736400@cbmtraining.co.za
SUMMARY:Essentials of Management & Leadership
DESCRIPTION:
URL:https://cbmtraining.co.za/event/essentials-of-management-leadership-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250410T070000
DTEND;TZID=Africa/Johannesburg:20250411T160000
DTSTAMP:20260526T094919
CREATED:20241011T153449Z
LAST-MODIFIED:20250125T102557Z
UID:100656-1744268400-1744387200@cbmtraining.co.za
SUMMARY:Exceptional Customer Service
DESCRIPTION:With technological advancements\, increasing competition\, and other external forces disrupting the business environment\, offering a good product or service alone is no longer enough. Customers and meeting their needs should be your top priority. Exceptional customer service can be a vital differentiator for businesses to develop a competitive advantage and profitable business relationships with clients. \nAll professionals\, no matter their role or seniority\, serve customers. Whether you’re on the front line serving customers directly or serving staff (internal customers)\, providing first-class customer service should be an integral part of your job\, not seen as an extension of it. \nThis Exceptional Customer Service 2-day course will look at the different Certificate of Attendance types of customers\, and how to improve your customer management skills and abilities. This intensive and practical course will equip you with vital skills to provide exceptional customer service\, build up a good rapport with clients\, manage customer complaints\, and demonstrate how you can transform customers into brand advocates and return business \nWho Should Attend?\nThis course is appropriate for any professional no matter what profession they are in or their level of seniority. This course focuses on how professionals can improve their customer service to both internal and external customers.
URL:https://cbmtraining.co.za/event/exceptional-customer-service/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250409T080000
DTEND;TZID=Africa/Johannesburg:20250410T170000
DTSTAMP:20260526T094919
CREATED:20241204T064203Z
LAST-MODIFIED:20250125T134920Z
UID:100967-1744185600-1744304400@cbmtraining.co.za
SUMMARY:The Professional Office Manager
DESCRIPTION:
URL:https://cbmtraining.co.za/event/the-professional-office-manager/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250408T080000
DTEND;TZID=Africa/Johannesburg:20250409T170000
DTSTAMP:20260526T094919
CREATED:20241203T141458Z
LAST-MODIFIED:20250125T133315Z
UID:100937-1744099200-1744218000@cbmtraining.co.za
SUMMARY:Problem Solving & Decision-Making Skills
DESCRIPTION:
URL:https://cbmtraining.co.za/event/problem-solving-decision-making-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250324T080000
DTEND;TZID=Africa/Johannesburg:20250325T170000
DTSTAMP:20260526T094919
CREATED:20241203T144036Z
LAST-MODIFIED:20241203T144036Z
UID:100953-1742803200-1742922000@cbmtraining.co.za
SUMMARY:Secrets of Success for Secretaries & PAs
DESCRIPTION:
URL:https://cbmtraining.co.za/event/secrets-of-success-for-secretaries-pas/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250324T080000
DTEND;TZID=Africa/Johannesburg:20250325T170000
DTSTAMP:20260526T094919
CREATED:20241202T232136Z
LAST-MODIFIED:20250125T132859Z
UID:100870-1742803200-1742922000@cbmtraining.co.za
SUMMARY:Business Communication Skills
DESCRIPTION:
URL:https://cbmtraining.co.za/event/business-communication-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250320T080000
DTEND;TZID=Africa/Johannesburg:20250321T170000
DTSTAMP:20260526T094919
CREATED:20241203T133242Z
LAST-MODIFIED:20241203T133242Z
UID:100932-1742457600-1742576400@cbmtraining.co.za
SUMMARY:Presentation Skills
DESCRIPTION:
URL:https://cbmtraining.co.za/event/presentation-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250318T080000
DTEND;TZID=Africa/Johannesburg:20250319T170000
DTSTAMP:20260526T094919
CREATED:20241202T233837Z
LAST-MODIFIED:20250125T134729Z
UID:100887-1742284800-1742403600@cbmtraining.co.za
SUMMARY:Events Management for Secretaries
DESCRIPTION:
URL:https://cbmtraining.co.za/event/events-management-for-secretaries/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250317T080000
DTEND;TZID=Africa/Johannesburg:20250318T170000
DTSTAMP:20260526T094919
CREATED:20241203T141939Z
LAST-MODIFIED:20241203T141939Z
UID:100942-1742198400-1742317200@cbmtraining.co.za
SUMMARY:Purchasing & Procurement Skills
DESCRIPTION:
URL:https://cbmtraining.co.za/event/purchasing-procurement-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250312T080000
DTEND;TZID=Africa/Johannesburg:20250313T170000
DTSTAMP:20260526T094919
CREATED:20241203T143107Z
LAST-MODIFIED:20250125T132215Z
UID:100948-1741766400-1741885200@cbmtraining.co.za
SUMMARY:Sales Success Skills
DESCRIPTION:
URL:https://cbmtraining.co.za/event/sales-success-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250311T080000
DTEND;TZID=Africa/Johannesburg:20250312T170000
DTSTAMP:20260526T094919
CREATED:20241202T234250Z
LAST-MODIFIED:20241202T234250Z
UID:100892-1741680000-1741798800@cbmtraining.co.za
SUMMARY:Excel Intermediate
DESCRIPTION:
URL:https://cbmtraining.co.za/event/excel-intermediate/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250306T080000
DTEND;TZID=Africa/Johannesburg:20250307T170000
DTSTAMP:20260526T094919
CREATED:20241011T152154Z
LAST-MODIFIED:20250125T135827Z
UID:100646-1741248000-1741366800@cbmtraining.co.za
SUMMARY:Level 2: AI Masterclass for Digital Marketing
DESCRIPTION:This masterclass is designed to empower digital marketing professionals with the knowledge and skills to integrate AI technologies into their marketing strategies. Participants will learn how to use AI to enhance customer targeting\, personalize marketing campaigns\, optimize content\, and improve ROI through data-driven insights. \nCourse Objectives\n\nUnderstand the role of AI in digital marketing: Gain a comprehensive understanding of how AI can transform digital marketing.\nExplore AI tools and technologies relevant to digital marketing: Familiarize with the latest AI tools and their applications.\nImplement AI-driven strategies for customer targeting and personalization: Learn practical techniques for leveraging AI in customer segmentation and personalized marketing.\nOptimize content and improve marketing ROI using AI: Discover AI methods for content optimization and ROI enhancement.\nAnalyze real-world case studies of successful AI applications in digital marketing: Examine case studies to understand best practices and lessons learned.\n\nWho Should Attend?\nDigital Marketing Managers\, Social Media Strategists\, Content Marketers\, Marketing Analysts\, SEO Specialists
URL:https://cbmtraining.co.za/event/level-2-ai-masterclass-for-digital-marketing/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250304T080000
DTEND;TZID=Africa/Johannesburg:20250305T170000
DTSTAMP:20260526T094919
CREATED:20241202T235701Z
LAST-MODIFIED:20250125T130252Z
UID:100907-1741075200-1741194000@cbmtraining.co.za
SUMMARY:Key Skills for Effective Managers
DESCRIPTION:
URL:https://cbmtraining.co.za/event/key-skills-for-effective-managers/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250226T080000
DTEND;TZID=Africa/Johannesburg:20250227T170000
DTSTAMP:20260526T094919
CREATED:20241004T170610Z
LAST-MODIFIED:20250127T180158Z
UID:100621-1740556800-1740675600@cbmtraining.co.za
SUMMARY:Skills for Project Managers
DESCRIPTION:About the Course\nProject management skills are fast becoming one of the most important business knowledge sets and are essential for many people to achieve project success. Projects are also being used to increase sales\, improve customer satisfaction\, reduce costs\, improve the work environment\, and in all areas where a change is needed. \nThis 2-day Skills for Project Managers course has been designed to ‘fast-track’ project management skills to those who have been given responsibility for projects\, allowing them to achieve objectives faster\, more effectively\, on time\, and with fewer resources. \nThis course features many ‘hands-on’ sessions to enable delegates to initiate and run their projects immediately. \nWho Should Attend?\nProject Managers\, Project Coordinators\, Project Administrators\, Production Managers\, Marketing Managers\, Financial Managers\, Administrators\, Operations Managers\, HR Managers\, Technical Managers\, Engineers\, IT Managers\, System Administrators\, Personal Assistants. \n“A very informative and practical course. I gained several critical skills and\ntechniques that will help me to manage my work projects more efficiently”. \n– Project Administrator\, ISF Group
URL:https://cbmtraining.co.za/event/skills-for-project-managers/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250218T080000
DTEND;TZID=Africa/Johannesburg:20250219T170000
DTSTAMP:20260526T094919
CREATED:20241011T145905Z
LAST-MODIFIED:20250125T102316Z
UID:100638-1739865600-1739984400@cbmtraining.co.za
SUMMARY:Powerful Presentation Skills
DESCRIPTION:Do you want to step up your presentation skills to become a confident and relaxed presentation guru? \nStanding up in front of an audience is one of the most common fears experienced today. We all wish that we could emulate presenters who thrive on the challenge and relish a captive audience. \nThe good news is that with some practical presentation skills training it is easy to become a professional and accomplished speaker and presenter quickly. \nThis 2-day Practical\, Powerful Presentation Skills course will introduce you to a variety of presentation skills ranging from your preparation methods\, techniques for grabbing attention\, how and where to stand\, the best tone of voice to use\, working with AV material\, and dealing with audience interaction \nWho Should Attend?\nThis course is ideal for any business professional tasked with making presentations\, whether at department or management meetings\, product launches\, conferences\, stakeholder meetings\, supplier meetings or client/prospect meetings. \n“A well-presented course\, with clear and concise instructions that will dramatically improve my instructions. I learnt several techniques useful for presentations in the future.” \n– Sales Executive\, SABIC South Africa
URL:https://cbmtraining.co.za/event/powerful-presentation-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250218T080000
DTEND;TZID=Africa/Johannesburg:20250218T170000
DTSTAMP:20260526T094919
CREATED:20241202T232939Z
LAST-MODIFIED:20241202T232939Z
UID:100877-1739865600-1739898000@cbmtraining.co.za
SUMMARY:Dealing with Difficult People
DESCRIPTION:
URL:https://cbmtraining.co.za/event/dealing-with-difficult-people-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250218T080000
DTEND;TZID=Africa/Johannesburg:20250218T170000
DTSTAMP:20260526T094919
CREATED:20241114T142348Z
LAST-MODIFIED:20250127T181812Z
UID:100834-1739865600-1739898000@cbmtraining.co.za
SUMMARY:Dealing with Difficult People
DESCRIPTION:About the Course\nThis course covers the essentials of negotiation\, including strategies for preparing\, executing\, and closing deals. Participants will learn how to manage difficult conversations\, build rapport\, and reach mutually beneficial agreements. \nWho Should Attend? \nProfessionals in sales\, marketing\, or procurement roles.\nManagers and team leaders responsible for negotiating with clients\, vendors\, or stakeholders.\nAnyone seeking to improve their negotiation techniques and outcomes.
URL:https://cbmtraining.co.za/event/dealing-with-difficult-people/
CATEGORIES:SOFT SKILLS COURSES
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250218T080000
DTEND;TZID=Africa/Johannesburg:20250218T170000
DTSTAMP:20260526T094919
CREATED:20241011T153944Z
LAST-MODIFIED:20250127T182924Z
UID:100658-1739865600-1739898000@cbmtraining.co.za
SUMMARY:Level 1: AI Masterclass for Digital Marketing
DESCRIPTION:This introductory masterclass is designed to familiarize digital marketing professionals with the foundational concepts of AI and its applications in digital marketing. The course will cover the socio-economic impact of AI\, particularly in South Africa\, and provide practical insights into how AI can enhance marketing strategies\, improve efficiencies\, and drive productivity. This Level 1 AI Masterclass for Digital Marketing Teams provides a foundational understanding of AI and its applications in digital marketing\, setting the stage for more advanced learning and implementation in future courses. \nCourse Objectives\n\nUnderstand the macro and socio-economic impact of AI: Gain insights into digital\ntransformation\, inclusion\, and the challenges and opportunities of AI in South Africa.\nExplore AI’s role in digital marketing: Learn the basics of how AI can be applied to various marketing activities.\nIdentify AI tools and technologies for beginners: Familiarize with essential AI tools and technologies relevant to digital marketing.\nImplement basic AI-driven marketing strategies: Learn how to integrate AI into your marketing efforts for improved results.\nAnalyze introductory real-world case studies: Understand practical examples of AI\napplications in digital marketing\n\nWho Should Attend?\nDigital Marketing Specialists\, Social Media Managers\, Marketing Managers\, Small Business Owners\, Creative Agencies\, Marketing Graduates
URL:https://cbmtraining.co.za/event/level-1-ai-masterclass-for-digital-marketing/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250211T080000
DTEND;TZID=Africa/Johannesburg:20250212T170000
DTSTAMP:20260526T094919
CREATED:20241011T144611Z
LAST-MODIFIED:20250127T173136Z
UID:100636-1739260800-1739379600@cbmtraining.co.za
SUMMARY:Practical Business and Report Writing
DESCRIPTION:A well-written and well-structured report is an invaluable tool that decision-makers rely on to make informed operational and strategic decisions. It conforms to various structural\, punctuation\, and formatting conventions and\, more importantly\, is clear\, accurate\, readable\, and useful! \nThe report writer therefore holds significant responsibility! Report writing is often seen as daunting – but it doesn’t need to be. It is simply another business skill that you can acquire and practice. \nThis 2-day Practical Business and Report Writing course will introduce you to the best technical and business report structures and show you how to lay out your writing in a clear\, logical and well-structured way. \nYou will also gain exposure to proven methods on how to incorporate technical data into the report in a user-friendly manner\, how to limit ambiguity and importantly to produce reports that decision-makers can not only trust\, but actively use to drive key business decisions. \nCourse Aligned to Unit Standard 110023 (6 credits) and 12153 (5 credits) in the Business Administration Level 4 Qualification \nWho Should Attend?\nBranch or Divisional Managers\, Sales Managers\, Executives\, Engineers\, Project Managers\, Technical Specialists\, Marketing Managers\, Financial Managers and HR Managers. Clerical Support and Office Administration Staff are also encouraged to attend this training program. \n“The course was very informative and eye-opening. I have gained valuable insight and I improved my business and report writing skills\, which will help make my written documents more professional\, persuasive and have a stronger impact.” \n– Facility Officer\, Attorneys Fidelity
URL:https://cbmtraining.co.za/event/practical-business-and-report-writing/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250205T080000
DTEND;TZID=Africa/Johannesburg:20250206T170000
DTSTAMP:20260526T094919
CREATED:20241114T141843Z
LAST-MODIFIED:20250127T181351Z
UID:100832-1738742400-1738861200@cbmtraining.co.za
SUMMARY:Negotiation Skills
DESCRIPTION:About the Course\nThis course covers the essentials of negotiation\, including strategies for preparing\, executing\, and closing deals. Participants will learn how to manage difficult conversations\, build rapport\, and reach mutually beneficial agreements. \nWho Should Attend? \nProfessionals in sales\, marketing\, or procurement roles.\nManagers and team leaders responsible for negotiating with clients\, vendors\, or stakeholders.\nAnyone seeking to improve their negotiation techniques and outcomes.
URL:https://cbmtraining.co.za/event/negotiation-skills/
CATEGORIES:SOFT SKILLS COURSES
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250204T080000
DTEND;TZID=Africa/Johannesburg:20250204T170000
DTSTAMP:20260526T094919
CREATED:20241203T144850Z
LAST-MODIFIED:20251203T024923Z
UID:100962-1738656000-1738688400@cbmtraining.co.za
SUMMARY:Telephone Etiquette
DESCRIPTION:About the Course\nThis course covers the basics of telephone etiquette\, including how to handle calls professionally\, communicate clearly\, and manage difficult conversations. Participants will develop the skills necessary to represent their company effectively over the phone. \nWho Should Attend? \nProfessionals who interact with clients and colleagues over the phone.\nCustomer service representatives\, receptionists\, and call center staff.\nAnyone who wants to improve their telephone communication skills.
URL:https://cbmtraining.co.za/event/telephone-etiquette/
ATTACH;FMTTYPE=image/jpeg:https://cbmtraining.co.za/wp-content/uploads/2024/12/telephone-etiquette.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250130T080000
DTEND;TZID=Africa/Johannesburg:20250131T170000
DTSTAMP:20260526T094919
CREATED:20241202T231556Z
LAST-MODIFIED:20250127T175701Z
UID:100865-1738224000-1738342800@cbmtraining.co.za
SUMMARY:Confidence and Assertiveness
DESCRIPTION:About the Course\nDeveloping confidence and assertiveness is essential for thriving in both personal and professional settings. This course provides participants with tools to overcome self-doubt\, handle challenging situations with poise\, and communicate effectively. Key topics include building self-esteem\, maintaining composure under pressure\, and fostering respectful yet assertive dialogue. \nWho Should Attend ?\nProfessionals aiming to enhance workplace communication and interpersonal skills. Individuals seeking to improve self-confidence in personal and professional settings. Managers and team leaders who need to project authority without aggression.
URL:https://cbmtraining.co.za/event/confidence-and-assertiveness/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250128T080000
DTEND;TZID=Africa/Johannesburg:20250129T170000
DTSTAMP:20260526T094919
CREATED:20241203T002436Z
LAST-MODIFIED:20250127T175141Z
UID:100917-1738051200-1738170000@cbmtraining.co.za
SUMMARY:Microsoft Excel Level 1
DESCRIPTION:About the Course\nThis beginner-level course introduces participants to Microsoft Excel. It covers the basics of creating spreadsheets\, formatting cells\, using formulas\, and organizing data. By the end of the course\, participants will feel confident using Excel for everyday tasks. \nWho Should Attend?\nBeginners who want to learn the fundamentals of Microsoft Excel.\nProfessionals seeking to enhance their data entry and management skills.\nAnyone looking to build a foundation for using Excel in the workplace.
URL:https://cbmtraining.co.za/event/microsoft-excel-level-1/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20250127T080000
DTEND;TZID=Africa/Johannesburg:20250128T170000
DTSTAMP:20260526T094919
CREATED:20241202T234709Z
LAST-MODIFIED:20250127T174741Z
UID:100897-1737964800-1738083600@cbmtraining.co.za
SUMMARY:Finance\, Accounts\, and Budgets for Non-Finance Managers
DESCRIPTION:About the Course\nThis course is designed for managers without a financial background to understand key financial concepts\, including budgeting\, financial reports\, and decision-making processes. Participants will learn to interpret financial statements and manage budgets effectively. \nWho Should Attend?\nManagers and team leaders with limited financial knowledge.\nIndividuals looking to improve their understanding of finance and budgeting in the workplace.\nNon-finance professionals who need to make informed financial decisions.
URL:https://cbmtraining.co.za/event/finance-accounts-and-budgets-for-non-finance-managers/
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