About the Course

Managing difficult people is an essential skill in today’s collaborative workplace. This course equips participants with strategies to handle challenging personalities, navigate conflict, and foster positive outcomes. Through real-world scenarios, participants will learn how to manage their emotions and communicate assertively during tense interactions.

Who Should Attend?

Team leaders and managers facing challenges with difficult team members or clients.
HR professionals handling workplace conflicts.
Individuals seeking to build emotional resilience and interpersonal tact.