With technological advancements, increasing competition, and other external forces disrupting the business environment, offering a good product or service alone is no longer enough. Customers and meeting their needs should be your top priority. Exceptional customer service can be a vital differentiator for businesses to develop a competitive advantage and profitable business relationships with clients. […]
Effectively managing the performance of your team is a lot more than periodically explaining goals, measuring statistics and doing annual performance evaluations or ticking boxes from time to time. It is mainly about collaboration and teamwork for mutual success. Successful performance management is an ongoing, continuous process, where employees and managers work together to ensure […]