With technological advancements, increasing competition, and other external forces disrupting the business environment, offering a good product or service alone is no longer enough. Customers and meeting their needs should be your top priority. Exceptional customer service can be a vital differentiator for businesses to develop a competitive advantage and profitable business relationships with clients. […]
Effectively managing the performance of your team is a lot more than periodically explaining goals, measuring statistics and doing annual performance evaluations or ticking boxes from time to time. It […]